Leasing Services

Leasing Services

The service sales department is part of our service business vertical, whereby our technical team offers service-based solutions and consultancy for after-sales support through contracts, consumables, spare parts, etc. for all your business needs.

We offer two types of service level agreements (SLAs):

  • Comprehensive Agreement
  • Non-Comprehensive Agreement (Labour Only)

The essential SLA components (across all power, imaging, climate control solutions) include:

  • Routine preventive maintenance services at least four times a year
  • Breakdown calls as needed
  • Warranty (1-3 years depending on vendors)
  • On-site support and provision of standby units
  • Supply of spare parts under the comprehensive contract
  • Custom built software to monitor field activities

Why Choose Our Services?

World-class leasing solutions.

  • We are trained services engineers; both in the field and the workshop.
  • We offer specialized tools and equipment.
  • Our client support is professional right up to the help desk team.
Technical Services on Field
  • Business to business support.
  • Guaranteed onsite support.
  • Custom built software to monitor field activities.
  • Geographically positioned to respond to clients needs during the shortest time.
Easy Doc
  • No CAPEX to clients.
  • Pay for what you use.
  • Long & Short-term rental services on imaging products.
Easy Image
  • Comprehensive post-sales support for MFPs.
  • Equipment owned by the client.
  • Help on PER CLICK basis.
Easy Support
  • Comprehensive post-sales support for MFPs.
  • Fixed annual charges – Spares and Service.
  • Excludes consumables.
Work Flow Analysis
  • Print / Copy / Fax volumes.
  • Determine the actual needs of the clients.
  • Enables to propose suitable solutions.
Surveys & Consultancy
  • We offer free site survey before the installations of the printers and this includes an initial understanding of our client’s exact requirements.
ICT Services
  • Provide consultancy and implementation.
  • Training support on Document Management / Archiving Solutions.
  • ERP Solutions.
Warranty Services
  • Back to Base warranty services on consumer products.
  • On-site parts and labour with Easy Support or Easy Image contracts Bureau Services.
  • Large Volume Mono and Color Printing, Copying, Lamination.
  • On-site & Off-site binding of documents.
Easy Fix
  • Innovative post-sale technical services on entire range of products.
  • Return to base or onsite support.
  • Easy to manage through the use of service coupons.