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Warranty Services

Unless otherwise stated, all HARDWARE products sold by Office Technologies Limited is covered by 1 (ONE) Year warranty against manufacturer’s defect.
Repair/services under warranty are carried out on “Return-to-Base” arrangement. Defective products, if any will not be taken back, but will be repaired or exchanged with a new one under our warranty terms.
We offer “On-site extended parts and labor warranty” on most of our product and you may please contact our helpdesk for more information.

LIMITATION

OTL does not warrant the following:
Periodic check-ups, maintenance and repair of parts due to normal wear and tear
Consumables (cartridges, Toners, Print Head e.t.c)
Batteries, Power supply unit
Any software
Defects caused by modification carried out without approval

Warranty repair service is excluded if damage or defects have been caused by:
Improper use or mishandling, excessive use, incorrect storage, dropping, excessive shocks, corrosion, dirt, water or sand damages.
Repairs, modifications or cleaning carried out at a service center not authorized by Manufacturer/ OTL.
Use of spare parts, software or consumables (such as inks, toners, paper, batteries etc) which are not compatible with the product and not authorized by Manufacturer/OTL